A client on a mission to cure its disease had outgrown the tools its work depended on. Its multi-center study — including a pediatric arm — ran on REDCap: functional for data capture, but never built to scale into the research infrastructure a cure demands.
We built that infrastructure on Salesforce.
We migrated the data with MuleSoft, secured the environment with Shield and Backup & Recover, and brought consent, clinical data, patient-reported outcomes, stipend payments, safety reporting, and regulatory documentation onto one compliant platform on Life Sciences Cloud and Community (Experience) Cloud — integrated with DocuSign and PayQuicker, built for 21 CFR Part 11 and HIPAA, and in daily use across the US-based research network.
A fragmented, multi-site effort became one connected, inspection-ready platform.
We didn’t just implement software — we built a platform to support a cure.
The platform is still growing — extending Clinical Ops in the Loop™ agents deeper across the portfolio, adding studies, and supporting more scientific collaborations. Always in service of the people doing the work, and the patient waiting for an answer.
ClinicAL™ is not a generic overlay. It is shaped by real-world experience in patient care, study execution, sponsor and CRO collaboration, and operational leadership. That perspective helps organizations translate Salesforce capabilities into workflows that work in practice — not just in theory — including how clinical workflows translate into real-world engagement and commercialization execution.
We know it works because we run our own studies on it. EHG built its observational study platform on Salesforce — one unified place for every study activity, patient-friendly, coordinator-friendly, and sponsor-approved.
That is own-don’t-rent in practice: we didn’t stitch together rented point systems, we built and own the platform our research runs on. And because it’s Salesforce, any sponsor can own theirs too.
So good - we use it for our own studies.

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ClinicAL™ and Clinical Ops in the Loop™ are trademarks of Edwards-Hunt Group.
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